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i12gohome's avatar
i12gohome
Follower
Oct 02, 2023

Need to rewire Netgear WNR1000 to modem for xfinity after grandson played havoc with wires; Can't af

#xfinity #NetgearWNR1000 #Legacy xfinity

 We're remodelling the room with our router and modem, and had to move the system to the next room. While i was busy in another room for a few minutes,

my grandson unplugged all of the cables on my router & modem, and now I cannot get the phone or internet to work. I need someone familiar with xfinity wiring systems set-ups to help with what goes where so I can make sure everything went back in the right places, because I can't afford a service call if I simply didn't correctly re-plug cables; If after ensuring they're correct, it still doesn't work, at least I'll know it's beyond my simple powers to diagnose, and will have to find the money for a tech.And if possible, sooner would be better, pretty please, as I care for my 83 year old mom, and she's very upset to be without her internet and landline phone all weekend already. Thanks for any help you can offer!,

Hardware
Troubleshooting

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru
    Oct 02, 2023
    i12gohome wrote:

    I need someone familiar with xfinity wiring systems set-ups to help with what goes where so I can make sure everything went back in the right places

    Not sure that this is the best place to ask about Xfinity. Have you visited its support site?

     

    You can find instructions on how to connect your router in the support section for that devices.

     

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    Look for the model number on the label on the device. Be sure to look for the right V (version) number. If there isn't one, then it will be V1.

    Begin with the Quick Start/Installation Guide.

    The important thing to do when wiring up a network is to do it in the right order.

     

    Be sure to restart your network in this sequence:

    • Turn off and unplug modem.
    • Turn off router and computers.
    • Plug in and turn on modem. Wait 2 minutes for it to connect.
    • Turn on the router and wait 2 minutes for it to connect.
    • Turn on computers and rest of network.