NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

NCgear73's avatar
NCgear73
Follower
Feb 01, 2017
Solved

Netgear AC1750 not connecting after incident...

This is a random first post here but was looking on some insight on possible connection issues.  My computer will connect to the internet but my AC1750 will not connect to WiFi. What happened was, of all things, my four year old son had crawled under my computer to hide from me and in the process, he must have gotten on top of the AC1750 device and the Netgear internet router.  The router seems fine as I'm still able to connect to the internet with my computer.  The power light on the AC1750 is solid white but the internet light is blinking white. The next light down stream is solid amber.  I've tried resetting and repowering but that is all so far.  The only noticeable damage I saw was the antennas were bent down from the direction I had them at but I straightened them.  Sorry for the random post and thanks for any help.

  • Hi NCgear73,

     

    1. What is the model number your router?

    2. A white blinking Internet light means there is Internet traffic.

    3. Is your computer wired to the router?

    4. Make sure the WiFi light (2.4GHz and 5GHz) is lit. If not, press the WiFi on/off button.

     

    Regards,

     

    Dexter

    Community Team

     

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi NCgear73,

     

    1. What is the model number your router?

    2. A white blinking Internet light means there is Internet traffic.

    3. Is your computer wired to the router?

    4. Make sure the WiFi light (2.4GHz and 5GHz) is lit. If not, press the WiFi on/off button.

     

    Regards,

     

    Dexter

    Community Team

     

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi NCgear73,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team