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Stephen0914's avatar
Stephen0914
Aspirant
Oct 19, 2021

Netgear D6400

Can't set up with incorrect ISP username and password. I contact my internet service provide and check my ISP username and password all correct. It still can't connect to the internet (orange solid light). How can I solve it.
Troubleshooting

3 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Oct 19, 2021
    Stephen0914 wrote:
    Can't set up with incorrect ISP username and password.

    Where are you doing this?

     

    What happens when you enter the username and password?

     

    Which ISP is this? (Some ISPs, such as BT in the UK, do not require a password.)

     

    There is more to connecting that getting the right login details. There are other settings that you have to get right. The connection "wizard" can detect the settings for many ISPs.

     

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    DSL Modems & Routers

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.