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Bsht's avatar
Bsht
Aspirant
Oct 16, 2015
Solved

New Samsung UHTV connects to router, but does not access Internet

My new Samsung UHTV finds the private network (router) OK, but TV will not connect to the Internet.

All other units (PC, radios) I have can access Internet through the router without problems.

Before I read too many manuals, can anyone point me in the right direction?

Installation
  • Bsht's avatar
    Bsht
    Nov 03, 2015

    ElaineM,

    I tried everything in the book - without success; so I finally reset and reconfigured the router.

    Now it works as normal, and I hope it will stay that way.

    Thanks for you patience and support. 

    Bjorn

7 Replies

  • Bsht's avatar
    Bsht
    Aspirant
    Oct 16, 2015

    Sorry; forgot to inform that my Router is a WNDR3700.

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Oct 19, 2015

      Welcome to the community, Bsht

       

      Is the TV obtaining an IP address automatically from the router?

      Try to check first if the TV is getting an IP from the router by checking its settings.

      The IP address should be the same IP range that your other working devices are getting.

      If you happen to have a Windows computer, you may check the IP address by going into the command prompt.

      You will need to click Start > Run > type cmd then hit Enter.

      Once you're in the command prompt, type ipconfig then hit Enter. It will show you an IP address range of 192.168.1.x. At this point, check your TV if it's getting this kind of IP address.

      If it doesn't, make sure that the TV is set to get an IP address automatically or better yet, contact your TV manufacturer for more assistance on how to do it.

      Another thing to verify is the distance is the hindrance why it may not get an IP address. When you bring another device that is working on the same location where the TV is, will it still connect?

      If it does then it must be some settings on the TV. By the way, have you tried connecting the TV through wired connection? Will it get Internet access?

      Have you tried reaching out through Samsung on this matter? It would probably best to contact them first since there are working computers connected to the router.

      • Bsht's avatar
        Bsht
        Aspirant
        Oct 27, 2015

        Dear Elaine,

         

        I am now back in office again.

         

        Thank you for the reply. Meanwhile, the problem is now isolated to the router itself.

         

        The router is connected to the ISP, and LAN (connected to various clients) is working properly.

         

        The wireless function is the problem: I use up-to-date equipment (incl. Windows) located within 15 feet of the router. My wireless clients used to connect properly, but these has not been used for a couple of months.

         

        I have now tried to connect a laptop, an Internet radio, and a smart phone. These clients receive proper signal strength from the router, but all tries to connect have failed – both using WPS and PIN. I have tried to change wireless settings, and rebooted both the router and PC without any luck.

         

        I have spent hours on this problem. What could possibly be wrong? (I am very close to buy a new router.)

         

        Best regards

        Bjorn