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sabeer6870's avatar
sabeer6870
Aspirant
Jun 13, 2016
Solved

No internet connection R6400

Hi ,   I bought NetGear R6400 4 months ago, suddenly I do not have internet access. Does it means it over?:smileysad:   I double checked router is properly connected to modem. And when I connect...
Hardware
Troubleshooting
  • Retired_Member's avatar
    Retired_Member
    Jun 14, 2016

    use the WIRED  PC you tested modem with and login to router...internet setup.....USE PC Mac address....reboot modem....internet led should turn white, if not try disabling IPV6

VE6CGX's avatar
VE6CGX
Master
Jun 13, 2016

See if you can ping the router or manually log into it.

  • sabeer6870's avatar
    sabeer6870
    Aspirant
    Jun 13, 2016

    Thanks for the reply.

     

    How would I ping to router?

    I can see 'ember' light for internet on router, that means LAN is connected properly between Modem and Router but no connection.

    Would this help to get the better understanding of my situation.

     

    Thanks

    • Retired_Member's avatar
      Retired_Member
      Jun 14, 2016

      use the WIRED  PC you tested modem with and login to router...internet setup.....USE PC Mac address....reboot modem....internet led should turn white, if not try disabling IPV6

      • sabeer6870's avatar
        sabeer6870
        Aspirant
        Jun 14, 2016

        Thanks a lot you are a life saver, it worked I am glad!!!!!!

         

        I owe you a beer :)