NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
No Password on 2.4ghz
Hello! I recently purchased and set up a Netgear C6300. When utilizing NETGEAR genie, I've found that I am able to change the name of both the 2.4Ghz and 5Ghz channels but when I attempt to update the passwords only the 5Ghz password updates. Despite having security options checked and a password written in, the 2.4Ghz remains unprotected and open to connection. Any advice on how to tackle this issue?
Also unrelated but it is a problem with initial setup. Despite having ISP speed rated at 200 mbps down I am unable to run a speed test of greater than 11mbps on a hard wired PC. The router caims to be rated for 300 so where could the issue lie?
Thank you!
A couple things.
1. do you have a screen snip of the cable connections page and the event logs?
2. have you tried a factory reset/reinstall?
3. have you tried using a different browser/pc to set the password?4. Next time, you might get better help in the cable modem/router forum versus the standard router forum.
3 Replies
A couple things.
1. do you have a screen snip of the cable connections page and the event logs?
2. have you tried a factory reset/reinstall?
3. have you tried using a different browser/pc to set the password?4. Next time, you might get better help in the cable modem/router forum versus the standard router forum.
So it ended up working out, I had factory reset it once, attempted the settings from different pc/mobile/the Nighthawk App to no avail, but after factory resetting it the second time it worked out. Thank you very much for the help!
Glad it fixed the issue!
let us know if you have other issues