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Fumanchu1021's avatar
Fumanchu1021
Aspirant
May 30, 2021

No WiFi connection

I started having this issue last week and have never encountered this before. If I’m outside my house and I connect to the Orbi through the app via “connect anywhere access” it says it’s online & connected to Internet and all my home devices are connected as well. At my house, none of my devices are actually connected, though some still say they are. E.g. when I turn on my Vizio smart TV, it says no network detected on the screen, but in the menu bar, it says it’s connected to WiFi and when I test the connection it says it works. My Google home hub says it’s not connected to WiFi but on the orbi app it says it is. Can anyone help?

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 30, 2021

    1. What actual orbi do you have? 

    2. what firmware is on it? 

    3. what gateway/modem is it connected to? 

     

    • Fumanchu1021's avatar
      Fumanchu1021
      Aspirant
      May 30, 2021
      It’s an Orbi AC3000 mesh router with one satellite. Firmware is V2.7.2.104 and connected to Motorola MB8600 modem.
      • plemans's avatar
        plemans
        Guru - Experienced User
        May 30, 2021

        on the orbi, try disabling daylight savings time and then the traffic monitor. then reboot the router. 

        there's been a lot of posts about the .104 firmware. 

         

        did this just start? was it working before?