NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JohnS-AZ's avatar
JohnS-AZ
Aspirant
Mar 29, 2018
Solved

Norton Mobile Security/ Android Compromised SSL Warning

The Norton app on my Android tablet warned me the Netgear wifi router has been compromised. Everything online says it's either true or it's a 'false positive'.

I've installed the latest updates and changed the router name and passwords. Is there a way to tell if the breach / hack is real or should I just reset everything to factory default?

3 Replies

  • > The Norton app on my Android tablet warned me the Netgear wifi router
    > has been compromised.

       Is that all it said, or did it provide some useful description of the
    claimed vulnerability?  Does your "the Netgear wifi router" have a model
    number and a firmware version?

    > [...] Everything online says [...]

       You looked at "Everything online"?  I'm impressed.  That sounds like
    very much material.

    > I've installed the latest updates and changed the router name and
    > passwords.

       Did this have any effect?  An actual firmware version would be more
    helpful than your opinion of what's "the latest" today.

    > Is there a way to tell if the breach / hack is real

       Not from the (paltry) information which you've provided here.

    > [...] or should I just reset everything to factory default?

       Knowing nothing about the actual claimed vulnerability, it's hard to
    say whether this would do much.  You might want to save your settings
    before the reset, so that you'll be able to restore them easily when the
    reset doesn't help.


    • JohnS-AZ wrote:

      Found. the answer! 


      What was the answer?

       

      Tell us and you may help someone who turns up here with the same question.