NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Aspirant

Apr 17, 2016

Solved

Not in range error

Router has been working great for ~10 years. Now, no wireless devices (smart phones, tablets) can logon. Can see networks but "not in range" error appears for my network, (router is approximately 2 ft away). Hard wired devices (desktop, printer) still work and access the net with no problems. Powered off (unplugged power) and back on. Same result.

Troubleshooting

phonore
Apr 19, 2016
I did a "factory reset" and that fixed the problem (plus I now know the admin password since I got to re-establish it). Thanks to all for the help

6 Replies

ElaineM
NETGEAR Employee Retired
Apr 18, 2016
Hello phonore

Welcome to the community!

Try to remove all the wireless preferred networks on this devices or forget this network.

Once done, reconnect to the wireless network. If the same thing happens, try to change the channel on the router.

See this link on how to change the wireless channel.
VE6CGX
Master
Apr 18, 2016
I'd download and run inSSIDer or Acrylic WiFi survey utility to see the status of signal. Could you try
another WiFi device, not the one you tried already.
- phonore
  Aspirant
  Apr 19, 2016
  Tried an Iphone, an android phone and an android tablet - same result. Phones aren't here right now and can't download Acrylic to tablet without wi-fi. My desktop is hardwired to the router and works fine but won't work with Acrylic. Thanks for trying
  - VE6CGX
    Master
    Apr 19, 2016
    There is a possibility radios are dying. Any failure can happen any time. Normal working router even with antenna
    disconnected can give better signal than that. Try after f/w reflash maybe to confirm.