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Forum Discussion

Kristof666's avatar
Kristof666
Aspirant
Jul 31, 2021
Solved

Orbi rbr20 and Circle sms code

Hi

Just installed new firmware and when trying to connect to Circle, it asks for a code I am supposed to receive by SMS, but it never gets sent…
  • Hi Kristoff666,

     

    Do you have another phone number? Our system has a different phone number on the profile. Please use this passcode instead 6007.

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team

5 Replies

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired

    Hi Kristof666,

     

    Welcome to NETGEAR Community!

     

    Thank you for reaching out. Please DM us the following information so we can check on our system:

     

    1. Serial number of the router and model

     

    2. Registered email address

     

    3. Phone number

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team

    • Kristof666's avatar
      Kristof666
      Aspirant
      Hi

      I DM’d tou but git no news. Did you get l’y message?
    • olympos1625's avatar
      olympos1625
      NETGEAR Employee Retired

      Hi Kristoff666,

       

      Do you have another phone number? Our system has a different phone number on the profile. Please use this passcode instead 6007.

       

      Please do not hesitate to let me know if you need further assistance. 

       

      Regards,

       

      Oliver

      Community Team

      • Kristof666's avatar
        Kristof666
        Aspirant
        Hi

        If the phone number you have ends with 19 83, that’s my old phone number..