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Lauj01's avatar
Lauj01
Aspirant
Dec 06, 2020

Orbi RBR50 stopped working

Orbi stopped working. Tried resetting router and Orbi. No LED ring light comes on even with powering on and off. Cannot do factory reset. When reset is held, power light never changes or blinks amber. Any suggestions? Is the unit dead?

2 Replies

  • EnglishSimon's avatar
    EnglishSimon
    Aspirant
    Dec 30, 2020

    Hi,

     

    Mine just flashes white repeatedly even if I hold down the reset button.  Tech support wants 89.00 to fix it.  It's only 6 months old.  I think the firmware update bricked it and now I have to pay to get it fixed.  I don't think so.

     

    Try a different manufacturer is my call.

     

     

    • Lauj01's avatar
      Lauj01
      Aspirant
      Dec 30, 2020
      Yeah. It was definitely bricked and I was also not paying $89 just to speak to someone. This was the first time I ever faced having to pay just to speak to customer service. Honestly, it kept me from getting another Orbi. I changed to Google Nest and all is well.