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Johnrodgers0712's avatar
Johnrodgers0712
Aspirant
Feb 25, 2018
Solved

Parental Controls

I log into router and select Parental Controls. It ask me to download Genie. I download it and run it. I get to the "Checking Router Firmware" page and I have waited up to an hour and a halh with the...
Security
Troubleshooting
DexterJB's avatar
DexterJB
NETGEAR Moderator
Feb 26, 2018

Hi Johnrodgers0712,

 

1. Please make sure you d a factory reset after the firmware update.

2. Have you tried using another device (Android, iOS, another computer)?

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Mar 01, 2018

    Hi Johnrodgers0712,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team

    • Johnrodgers0712's avatar
      Johnrodgers0712
      Aspirant
      Mar 01, 2018
      I have reset the router to factory settings and then set it back up to meet my needs. However before I set it back up I tried to install OpenDNS. I had the same problem I had before. I set the router up to what I wanted it to be and tried to install OpenDNS with the same results. I have also tried the same sequence from another PC. My problem seems to be Netgear Genie.
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Mar 05, 2018

      Hi Johnrodgers0712,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team