NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
PLW1000 / mywifiext Issues
I am having a strange issue.....
1) My ISP used to have two networks avaiable on the wifi network.
- 2G Network
- 5G Network
- I was able to get the PLW100 connected to BOTH wifi networks out of the box. No problems.
_________________________________________________________ NOW _____________________________________
2) I recently had issues with my internet connection, ISP said it was a firmware issue. So I updated.
3) After updating the firmware, there are no longer 2 ISP wifi networks avaiable. It is one ISP wifi network, and the 2G & 5G designations are gone.
4) I am not able to log into mywifiext, it returns a time out error, or it says I have no internet connection, even tho the wifi panel on my computer says I am connected.
___________________________________________KEY POINTS _______________________________________________
- After the firmware upate, I was not able to see the PLW1000 on the network anymore.
- I factory reset the PLW1000, and they are showing up again, but with the 2G and 5G designations still.
- It will not let me connect to the mywifiext, to change the setttings, it returns one of the two errors above. (routerlogin.net returns a netgear page, not connected.)
- It will give me internet access, without typing in the default password again, even though I factory reset them.
- I have to "forget the network" and rejoin, for it to ask for a password.
- It is almost as if it is still storing the old information, even though I factory reset them.
- I was able to connect to mywifiext once, after I restarted the computer, it told me the default PW, and my PW were wrong. It wont connect again.
- I hardwired into the PLW100, so I am not doing it via wifi.
Thank you for you time, in advance.
plemans
6 Replies
Tripl3j wrote:
1) My ISP used to have two networks avaiable on the wifi network.
- 2G Network
- 5G Network
Those wifi networks have nothing to do with your ISP. They come from your router.
It might help if you told us what sits in front of the PLW1000. I assume that there is a router of some sort.
Tripl3j wrote:
- I was able to get the PLW100 connected to BOTH wifi networks out of the box. No problems.
That's not how it works. The PLW100 does not "connect to" any wifi networks. It connects to your router over the mains circuit, as an alternative to an Ethernet cable. The PLW100 then operates as a wireless access point that broadcasts its own wifi that your devices can connect to.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Powerline Networking - NETGEAR Communities
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.The modem and router router come from my ISP. They control that all, they determine what networks the PLW100 can see, and can access. After the update, it changed. My devices tho, connect, to what the device thinks is a wifi network. The connections, even show up under the wifi network "available connections". While I understand what youre saying, and that is correct, it doesnt display that way, and I wanted to be clear, when posting my message. When you connect to a PLW100, it simply appears you are connecting to another wifi network. When I say connect the PLW1000, I have to go into mywifi, and change the admin settings. CONNECT the PLW1000, to the new information my ISP is providing.
My setup is normal : PLW1000>Router>Modem
I have spent the past 3 day online. I have seen all of that. That's not my issue. I need to know why I cant change my mywifi settings.....
I really think this has to do with 2 things :
1) It doesn't appear the factory reset, took 100%. It appears it is still storing residual information.
2) The modem supplied by my ISP, is telling the PLW1000 the connections have changed. But its not changing.
If I only have one connection option, via the ISP router, the PLW1000 shouldn't be displaying a 2G and a 5G network. Right?
My ISP used to give customers the choice, 2G or 5G (which I think is silly) when connecting via wifi.It's not broadcasting those anymore. It's one network now.
My PLW100, actaully came with a whole book! It's of no help! LOL
Thanks for your time!
Tripl3j wrote:
The modem and router router come from my ISP.
If you want help fixing problems, we still need to know what this modem and router is/are.
Tripl3j wrote:
They control that all, they determine what networks the PLW100 can see, and can access.
Unlikely, but without more information we are all left guessing.
Sounds like you need to talk to your unnamed ISP. There is nothing that Netgear can do about things that are beyond your and its control.
