Port forwarding w/port translation on V7610 not working

Question

Hello we added port forwarding but it doesnt seem to work.

Cannot access the public ip of the router (ex. https://1.2.3.4:123456 ) we can access the internal ip (ex. https://192.168.0.0:123456)

Is there any way to fix i contact Telstra but they didnt help. Thanks alot!

michaelkenward · Answer

What device are you talking about?
&nbsp;
Netgear doesn't make anything called a "V7610" that I can find.
&nbsp;
&nbsp;

tesla100 · Answer

hi there the model is correct telsta - australian telco provided us with this router

please see link below for the sample.

https://www.thetelecomshop.com/au/netgear-telstra-gateway-pro-v7610-wifi-modem

How can we make the public ip of the modem accessible after setting up the port forwarding?

FURRYe38 · Answer

You'll need to contact Telstra for help and information regarding that. Some ISP go in with router mfrs for specific builds of products which NH provides the HW, the ISPs do there own development, testing and support. Telstra will have what you need.&nbsp;
Good Luck.&nbsp;

michaelkenward · Answer

tesla100&nbsp;wrote:
hi there the model is correct telsta - australian telco provided us with this router
&nbsp;

Netgear makes hardware for various ISPs. It does not provide direct support to consumers. Which is why there is no
section in this community for you to ask&nbsp;questions and why you won't find any support pages for it in this community. (I looked.)
&nbsp;
This does not prevent&nbsp;people from&nbsp;turning up here:
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Search - NETGEAR Communities – V7610 
&nbsp;
But that's as good as it gets. As FURRYe38 says, you probably need to ask Telstra for help.
&nbsp;
Here's the official line:
&nbsp;
Solved: Re: V7610 ("Premium Business Grade" modem). How to... - NETGEAR Communities
&nbsp;
Since this unit is provided to you by your ISP, it's best to contact them about enabling the setting you are requiring. The firmware is provisioned by the ISP and they should be able to provide you the information.

Forum Discussion

Port forwarding w/port translation on V7610 not working

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