Powerline 1000 wifi connection with SmartThings

Question

Purchased a Netgear Powerline 1000 v2 + WiFi adapter and connected it to my SmartThings Connect router. Trying to get WiFi in a building out back. All lights indicate green but unable to connect to the _EXT network. Anyone able to use the Netgear powerline extender with a SmartThings Hub Router? Any advice?

antinode · Answer

&gt; Purchased a Netgear Powerline 1000 v2 + WiFi adapter and connected it&gt; to my SmartThings Connect router. [...]&nbsp;&nbsp;&nbsp; What, exactly, did you connect to what, exactly?&nbsp; (Hint: If a devicehas different types of Ethernet ports, then "connected to device" is notenough detail.)&nbsp;&nbsp;&nbsp; Has your "SmartThings Connect router" a model number?&nbsp;&gt; [...] All lights indicate green but unable to connect to the _EXT&gt; network. [...]&nbsp;&nbsp;&nbsp; Which "lights" are "All lights"?&nbsp; As I read the "PowerLINE 1000,[...]" User Manual, the PLW models have a blue "WiFi LED".&nbsp; Is yoursgreen, or dark, or absent, or what?&nbsp;&gt; [...] unable to connect to the _EXT network. [...]&nbsp;&nbsp; "connect" what?&nbsp; "unable" is not a useful problem description.&nbsp; Itdoes not say what you did.&nbsp; It does not say what happened when you didit.&nbsp; As usual, showing actual actions (commands) with their actualresults (error messages, LED indicators, ...) can be more helpful thanvague descriptions or interpretations.&nbsp;&nbsp;&nbsp; Does your (unspecified) wireless device detect an "_EXT" SSID?&nbsp; Areyou using the right passphrase for it?&nbsp;&nbsp;&nbsp; Visit http://netgear.com/support , put in your model number, and lookfor Documentation.&nbsp; Get the User Manual.&nbsp; Read.&nbsp; Look for the LEDdescriptions and "Troubleshoot".&nbsp;&gt; [...] Trying to get WiFi in a building out back. [...]&nbsp;&nbsp;&nbsp; I'd do my basic set-up in one room, and, when everything works thatway, _then_ I'd start separating the various gizmos.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; https://community.netgear.com/t5/x/bd-p/home-powerline

MObersh · Answer

Thanks, to be more specific...&nbsp;&gt; Purchased a Netgear Powerline 1000 v2 + WiFi adapter and connected it&gt; to my SmartThings Connect router. [...]&nbsp;&nbsp;&nbsp; What, exactly, did you connect to what, exactly?&nbsp; (Hint: If a devicehas different types of Ethernet ports, then "connected to device" is notenough detail.)&nbsp;- Connected ethernet cable from Arris Surfboard modem to my Netgear PWL 1000 Adapter&nbsp;&nbsp;&nbsp; Has your "SmartThings Connect router" a model number?&nbsp;-&nbsp;Model #ET-WV525BWEGUS&nbsp;&gt; [...] All lights indicate green but unable to connect to the _EXT&gt; network. [...]&nbsp;&nbsp;&nbsp; Which "lights" are "All lights"?&nbsp; As I read the "PowerLINE 1000,[...]" User Manual, the PLW models have a blue "WiFi LED".&nbsp; Is yoursgreen, or dark, or absent, or what?&nbsp;- On the main adapter: Power LED green, Ethernet LED green, Pick A Plug LED green. On the Wifi extension adapter: Power LED green, Ethernet LED green, Pick a Plug LED green, Wifi LED blue. See:&nbsp;https://www.downloads.netgear.com/files/GDC/PLW1000v2/PLW1000v2_QSG_EN.pdf for image of indicator lights.&nbsp;&gt; [...] unable to connect to the _EXT network. [...]&nbsp;&nbsp; "connect" what?&nbsp; "unable" is not a useful problem description.&nbsp; Itdoes not say what you did.&nbsp; It does not say what happened when you didit.&nbsp; As usual, showing actual actions (commands) with their actualresults (error messages, LED indicators, ...) can be more helpful thanvague descriptions or interpretations.&nbsp;- The NetgearXX_EXT network shows up (i.e., wifi signal is there). However, when connecting my smartphone or smart TV, each device will NOT connect to the network. On my smartphone, "weak security" warning pops up. TV and phone won't connect to the wifi network though. Using default password that came with the Netgear PWL product.&nbsp;&nbsp;&nbsp; Does your (unspecified) wireless device detect an "_EXT" SSID?&nbsp; Areyou using the right passphrase for it?&nbsp;- Yes, device picks up the _EXT SSID. Using the exact password that came with the product. Won't connect to the _EXT wifi network though.&nbsp;&nbsp;&nbsp; Visit&nbsp;http://netgear.com/support&nbsp;, put in your model number, and lookfor Documentation.&nbsp; Get the User Manual.&nbsp; Read.&nbsp; Look for the LEDdescriptions and "Troubleshoot".&nbsp;- Been there, done that. Not helpful. Saw a youtube where a technician said that WPA settings / encryption might be an issue. Not sure I can change that on my Smartthings router though. Would be curious if anyone has done this.&nbsp;&gt; [...] Trying to get WiFi in a building out back. [...]&nbsp;&nbsp;&nbsp; I'd do my basic set-up in one room, and, when everything works thatway, _then_ I'd start separating the various gizmos.&nbsp;- Thanks, I tried to connect to the Netgear _EXT network in a room adjacent to my router/modem but that wouldn't even work. Still getting the same problem with connectin to the wifi network even though all of the "indicator lights" (as summarized above) tell me that the product is functioning.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;https://community.netgear.com/t5/x/bd-p/home-powerline

antinode · Answer

&gt; - Connected ethernet cable from Arris Surfboard modem to my Netgear PWL&gt; 1000 Adapter&nbsp;&nbsp;&nbsp; That sounds like a horrible plan.&nbsp;&gt; Has your "SmartThings Connect router" a model number?&nbsp;&nbsp;&nbsp; Given a question like that, did you really believe that "ArrisSurfboard modem" would be a valuable description of that device?&nbsp;&nbsp;&nbsp; Assuming that "Arris Surfboard modem" really is a modem, then itshould be connected to the WAN/Internet port on some router, not to anextender.&nbsp; At that point you were probably doomed.&nbsp;&nbsp;&nbsp; Did you look at the pictures in the documentation for these gizmos?Were they ever shown on the WAN/Internet side of a router?&nbsp; If thesegizmos were strings of Christmas-tree lights, then you might be able tostring them together in any order you might wish.&nbsp; But they're not.The extenders are used to extend your LAN; connect them there.

MObersh · Answer

Believe me, I am admittedly very IT dumb. Looking for any help. Here's pictures of each of the connections to each of my 3 products (Arris Surfboard SB8200 DOCSIS 3.1 Cable Modem, SmartThings Connector WiFi Router, and the Netgear Powerline 1000 v2 + Wifi). Happy for you to tell me what to plug in where (or for you to tell me these things do NOT work together).&nbsp;Arris Surboard:&nbsp;https://www.google.com/url?sa=i&amp;url=https%3A%2F%2Fwww.404techsupport.com%2F2017%2F03%2F01%2Farris-surfboard-sb8200%2F&amp;psig=AOvVaw3Pz-DaBZsuXhEmYBWyHeFM&amp;ust=1611177000175000&amp;source=images&amp;cd=vfe&amp;ved=0CAIQjRxqFwoTCIjospn0qO4CFQAAAAAdAAAAABAE&nbsp;Netgear Powerline:&nbsp;https://www.google.com/url?sa=i&amp;url=https%3A%2F%2Fwww.netgear.com%2Fhome%2Fwired%2Fpowerline%2Fplw1000&amp;psig=AOvVaw0hSISqAaoyAa8bqqOQuK4N&amp;ust=1611176531516000&amp;source=images&amp;cd=vfe&amp;ved=0CAIQjRxqFwoTCNixgOn0qO4CFQAAAAAdAAAAABAE&nbsp;Samsung SmartThings Router:&nbsp;https://www.google.com/url?sa=i&amp;url=https%3A%2F%2Fwww.slashgear.com%2Fsamsung-smartthings-wifi-5-things-you-should-know-13541071%2F&amp;psig=AOvVaw3Ir4Xzt6iQ17lO-jUT4__G&amp;ust=1611176396864000&amp;source=images&amp;cd=vfe&amp;ved=0CAIQjRxqFwoTCNiyu_rxqO4CFQAAAAAdAAAAABAD&nbsp;

antinode · Answer

&gt; Believe me, I am admittedly very IT dumb. [...]&nbsp;&nbsp;&nbsp; Ok, but most gizmos have a model number printed on them, whichshouldn't be all that tough to find.&nbsp;&gt; [...] (Arris Surfboard SB8200 DOCSIS 3.1 Cable Modem, [...]&nbsp;&nbsp;&nbsp; Ok.&nbsp; It's a modem.&nbsp; (No built-in router.)&nbsp;&gt; [...] Netgear Powerline 1000 v2 + Wifi).&nbsp;&nbsp;&nbsp; Not either of the actual model numbers.&nbsp;&gt; Samsung SmartThings Router: [...]&nbsp;&nbsp;&nbsp; That web page shows multiple devices.&nbsp; I'm willing to assume thatyour gizmo is a router, but, as requested, an actual model number wouldbuild confidence.&gt; [...] Happy for you to tell me what to plug in where (or for you to&gt; tell me these things do NOT work together).&nbsp;&nbsp;&nbsp; I don't see why they wouldn't.&nbsp; I'd be happy if you read thedocumentation, and followed the instructions.&nbsp; It's not thatcomplicated; you just can't assemble these gizmos at random.&nbsp;&nbsp;&nbsp; Put things back as they were before you got the extender kit.&nbsp; When,presumably, things generally worked.&nbsp; I'd assume that this involved acoaxial cable from your ISP to the modem, and an Ethernet cable from themodem to the WAN/Internet port on your router.&nbsp; When that much works(again)...&nbsp;&nbsp;&nbsp; Visit http://netgear.com/support , put in your model number, and lookfor Documentation.&nbsp; Get the Installation ("Quick Start") Guide.&nbsp; Read.Connect the PowerLINE gizmos as shown in the pictures, with an Ethernetcable between a LAN Ethernet port on the router and the (only) Ethernetport on the PL1000v2 (the smaller one, without the antennas).&nbsp;&nbsp; Plug both the the PL1000v2 and the PLW1000v2 into power outlets.Observe the happy LEDs.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 6. On your computer, tablet, or smartphone, connect with WiFi to&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; your new PowerLINE WiFi network.&nbsp;&nbsp;&nbsp; When that much works, you can try moving the PLW1000v2 to the placewhere you actually want its wireless-network help.&nbsp;&nbsp;&nbsp; Read more, including the User Manual.

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Powerline 1000 wifi connection with SmartThings

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