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Printer Won't Connect to Network
For over two years I have been using my printer (HP Photosmart 2610Xi) connected to the router via a LAN port on the router as this allows me, using the NetgearGenie Air Print feature to print using my iPhone or iPad. Worked fine. Recently I began having trouble with the modem dropping the internet. The Wavecable tech advised me to get a new router. I did, an SB6141. The new one has not so far had trouble losing the internet, although it has as many uncorrectable errors as the old. However when I connected the printer the HP printer box said the there was not connection althought the light for the LAN port the printer was connected to was lit. I can not print with my computer (iMac) either. I then tried switching to a USB cable for the printer, connecting to the USB port on the router. The light on the router did not light and when I tried to print a box told me the printer was not connected. Of course I restarted everything till I was blue in the face to no avail. The printer works fine if I plug it into a USB port on the computer but then, of course no AirPrint. What changed?? How do I fix this?
Got it going. Trick was to reset printer to factory default, open System Preferences and delete the printer then re-install it then open Netgear Genie and reselect the printer in Air Print. Now I can (again) print from my iPhone or iPad even using my antique non-airprint printer
8 Replies
Your "footer" says you have an WNDR4300. You also say that you have something called an an SB6141. What is that?
How is all this stuff wired together? And what is the modem that feeds this complicated array?
Modem is Arris (Motorola) Surfboard SB6141
Router is Netgear N750 (which they seem to call WNDR4300)
Printer is HP Photosmart 2610xi
Computer is iMac (2009) running OS 10.11.6
Cable from wall to router to router by ethernet cable
Out from router to computer by ethernet cable and to printer by either USB port or LAN port.
Router light on for LAN port to computer and printer but when USB port used no light.
When print requested printer box read "Printer is not connected
rltorson wrote:
Router is Netgear N750 (which they seem to call WNDR4300)
No "seem to call" about it. The router is an WNDR4300. (Look for "model number" on the label on the thing.) N750 is a wifi speed "signature", or speed descriptor, that you will find on many ancient devices made by a lot of makers.
rltorson wrote:
Cable from wall to router to router by ethernet cable
I assume that you mean "wall to modem to router".
You may think it picky of me to seek accuracy in these things but they can make a huge difference when trying to work out what is going on.
The good news is that your first "router", the Surfboard SB6141, is not a router, but a modem. (Or is there another router on that network?) So, if everything is working as planned you will not have internal conflicts on your network.
When you replaced one modem with another, did you set the whole network up from scratch? It helps to put everything back to its factory state so that the various bits and pieces forget any bad habits that they picked up when connected to different hardware.
If you do that you will also have to set up ReadySHARE Printer again. But that may be the solution you need.
There is a manual for the WNDR4300 somewhere at the end of this link:
>>> WNDR4300 | Product | Support | NETGEAR <<<
I'm afraid I cannot unravel what this bit is trying to tell us:
rltorson wrote:
Router light on for LAN port to computer and printer but when USB port used no light.
No "seem to call" about it. The router is an WNDR4300. (Look for "model number" on the label on the thing.) N750 is a wifi speed "signature", or speed descriptor, that you will find on many ancient devices made by a lot of makers.
Okay, I see
@rltorson wrote:
Cable from wall to router to router by ethernet cable
I assume that you mean "wall to modem to router".
Still recovering from chemo I guess, Tks
You may think it picky of me to seek accuracy in these things but they can make a huge difference when trying to work out what is going on.
The good news is that your first "router", the Surfboard SB6141, is not a router, but a modem. (Or is there another router on that network?) So, if everything is working as planned you will not have internal conflicts on your network.
When you replaced one modem with another, did you set the whole network up from scratch? It helps to put everything back to its factory state so that the various bits and pieces forget any bad habits that they picked up when connected to different hardware.
I just hooked up the new modem and turned it on. No changes. The setup seemed to work just fine until I went to print something - No connection, a condition I am still in. Since the I have unplugged and replugged everything three times, restarted all components several times and searched all over for answers. This reminds me of my PC days.
If you do that you will also have to set up ReadySHARE Printer again. But that may be the solution you need.
I did think I was using ReadyShare I just clicked the AirPrint box on the Genie and checked the box to select the printer.
There is a manual for the WNDR4300 somewhere at the end of this link:
>>> WNDR4300 | Product | Support | NETGEAR <<<
I'm afraid I cannot unravel what this bit is trying to tell us:
@rltorson wrote:
Router light on for LAN port to computer and printer but when USB port used no light.
I was telling you that the indicator light on the modem ( that is associated with each port) for the one that I am using for the printer cable (whether its the LAN port OR the USB port) is not lit.
Sorry I can't figure out how to change the font for my reply so you can find it easily. Good luck.
Bob
My hardware Modem Router: D6400, R7000P, R7800, Orbi RBK30 Powerline: XWN5001, XAVB5101, XWNB5201, XAVB5421 Security camerasArlo Q Plus, Pro 2 WiFi:WNDA3100 Switch: GS316-100UKSMessage 4 of 4
Got it going. Trick was to reset printer to factory default, open System Preferences and delete the printer then re-install it then open Netgear Genie and reselect the printer in Air Print. Now I can (again) print from my iPhone or iPad even using my antique non-airprint printer
