NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jclark528's avatar
jclark528
Aspirant
Nov 18, 2015
Solved

Problem connecting a new surface pro 4 to N600 router using new netgear internet webpage

I have had a N600 Router for a few years. Earlier this year I updated the firmware. No problems until I tried to setup the surface pro 4. I went to the internet to enter the MAC address and realized the new webpage for doing this was a lot more complicated. I added the new computer but it can't connect to the internet. Windows 10 sees the router but when I try to connect it says it can't even with the passphase and also tried holding in the button on the router for 30 seconds.

 

Any suggestions?  I have rebooted the router and the new computer. Nothing seems to work......

  • jclark528's avatar
    jclark528
    Nov 24, 2015

    Thank You for your reply.  I have spent additional time and $ on this one.  I went back to Netgear Support. They did charge me but I found out the problem was suppose to be with my internet provider.  I spent an additional hour on the phone with them and they came up with my Netgear cable modem was not capable of the new speeds they had just released overnight. I went from 15 mbs to 50 mbs. Also the Netgear cable modem was in and out due to storms overnight.

     

    Whatever the reason I went out and purchased a Netgear cable modem and wireless router all in one.

     

    Everything is now up and running great......

    Thank You for your help. Hope all have a great Holiday Season!

2 Replies

  • Retired_Member's avatar
    Retired_Member

    N 600 is NOT a model number! Hold reset until Power led flashes. Use default settings...  PW information is located on the router ...back or bottom depending on model.

     

    Log in with a wired PC and setup the users settings.

    • jclark528's avatar
      jclark528
      Aspirant

      Thank You for your reply.  I have spent additional time and $ on this one.  I went back to Netgear Support. They did charge me but I found out the problem was suppose to be with my internet provider.  I spent an additional hour on the phone with them and they came up with my Netgear cable modem was not capable of the new speeds they had just released overnight. I went from 15 mbs to 50 mbs. Also the Netgear cable modem was in and out due to storms overnight.

       

      Whatever the reason I went out and purchased a Netgear cable modem and wireless router all in one.

       

      Everything is now up and running great......

      Thank You for your help. Hope all have a great Holiday Season!