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Solved
R6020 won't work, in particular Genie by the look of it
Recently got second-hand a R6020 router, which I had to then factory reset. Easy enough. After setting up, I was asked if I wanted to update to 1.0.0.34, which I accepted, which has now led to my cur...
Actually have now solved it. Was scrounging around and managed to find a forum saying to access the router through "192.168.1.1", which was different from "routerlogin.net". The next button finally loaded and I was able to proceed to setup.
I have two or these currently. I can't duplicate your problem without resetting mine. I fount the Genie to be more trouble than it is worth.
I would reset again, then just skip the Genie. The R6020 defaults to the settings needed. All you should have to do is set-up your wireless with a personal ID and Passphrase. To do the upgrade, just download it from Netgear and follow the instructions under the Advanced Tab and Administration.
That's a part of the problem. I can't even get to the settings through routerlogin.net.
If you reset the router then go to "routerlogin.net" you should have the option to select "do later" I think.
If "routerlogin.net" doesn't work try "192.168.1.1"