NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dahntahn's avatar
dahntahn
Aspirant
Feb 08, 2022

r6220 ac1200 problem changing username and password. hit enter and nothing happens

netgear50 r6220 ac1200

can't change username and password.

put in new username and password , hit Enter and nothing happens

I watched the video but it doesn't work

help me rhonda

5 Replies

  • Are you talking in the app? 

    Where are you changing it? 

    If its changing it to log into the router, the login name can't be changed. Its default is admin

    And the password has to meet the 4x requirements. Are you meeting them? 


      • dahntahn wrote:

        is the app on the netgear.com website


        Not sure which "app" this is, but a good place to start is here:

         

        Visit the support pages:

        Support | NETGEAR

        Feed in your model number and check the documentation for your hardware.

        That page will also have any software, firmware and drivers for your device.



  • dahntahn wrote:

    put in new username and password , hit Enter and nothing happens

     


    That could cover a lot of things.

     

    What are you doing and where does it go wrong?