At least once a day, usually more, I will completely lose internet connection on all devices on my network, whether they are hard-wired or wireless. If I turn my router off, then on again, everything re-connects again until the next time, at which point I have to reset the router yet again. Genie says I have the latest firmware (v1.1.0.34)I am running Windows 10 on the primary system (Alienware Aurora R5)I have upwards of 15 devices connected to this network (computers, phones, tablets, Wii, DVR, printer and a Netgear Wireless extender (WN2500RP)It doesn't matter if I am connected hard-wired, or on the 2.4GHz or 5.0GHz band. EVERYTHING disconnects at once.I checked for channel interference and Genie says I'm good. My 2.4GHz network is shared with only one other network. My 5.0GHz is the only one on that channel.I have brand-new Gigabit Ethernet cables throughout the entire network.My Internet modem never loses signal and I get a constant signal from my ISPThe issue is with my router.Please help!

Hi Loggia729, 1. What is the model number of your router? 2. Which light is lit red? 3. Have you tried going through the setup procedure? The links below may help out. http://kb.netgear.com/app/answers/detail/a_id/22697 http://kb.netgear.com/app/answers/detail/a_id/22717 Regards, Dexter Community Team

pgordon15

Aspirant

May 05, 2017

Solved

R6220 Router disconnects ALL THE TIME

At least once a day, usually more, I will completely lose internet connection on all devices on my network, whether they are hard-wired or wireless. If I turn my router off, then on again, everything re-connects again until the next time, at which point I have to reset the router yet again.

Genie says I have the latest firmware (v1.1.0.34)
I am running Windows 10 on the primary system (Alienware Aurora R5)
I have upwards of 15 devices connected to this network (computers, phones, tablets, Wii, DVR, printer and a Netgear Wireless extender (WN2500RP)
It doesn't matter if I am connected hard-wired, or on the 2.4GHz or 5.0GHz band. EVERYTHING disconnects at once.
I checked for channel interference and Genie says I'm good. My 2.4GHz network is shared with only one other network. My 5.0GHz is the only one on that channel.
I have brand-new Gigabit Ethernet cables throughout the entire network.
My Internet modem never loses signal and I get a constant signal from my ISP
The issue is with my router.

Please help!

Troubleshooting

DexterJB
May 16, 2017
Hi Loggia729,

1. What is the model number of your router?

2. Which light is lit red?

3. Have you tried going through the setup procedure? The links below may help out.

http://kb.netgear.com/app/answers/detail/a_id/22697

http://kb.netgear.com/app/answers/detail/a_id/22717

Regards,

Dexter

Community Team

7 Replies

William10a
Master
May 05, 2017
Have you checked the event log of the router to see if thing shows up there to track down the problem?
- pgordon15
  Aspirant
  May 11, 2017
  Where is the event log and how to I check it?
  - DexterJB
    NETGEAR Moderator
    May 15, 2017
    Hi pgordon15,
    
    It can be found under Advanced > Administration > Logs.
    
    Regards,
    
    Dexter
    
    Community Team
DexterJB
NETGEAR Moderator
May 09, 2017
Hi pgordon15,

1. Have you tried doing a factory reset on the router?

2. You can try changing the MTU value. Check the links below for the steps.

http://kb.netgear.com/app/answers/detail/a_id/19863

http://kb.netgear.com/app/answers/detail/a_id/25675

3. If the issue persists, you can try re-flashing the firmware then reset and reconfigure the router.

Regards,

Dexter

Community Team
Loggia729
Aspirant
May 16, 2017
I keep getting a red light on my router that there is no internet

Forum Discussion

R6220 Router disconnects ALL THE TIME