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R6230 connection but no internet
I’ve used this router for over a year with no problems. The 2.4 vanished but 5G was still good. I reset the router. All networks showed back up but now they all connect but no internet. I don’t see a modem so I’m assuming the router is both. The router was installed by the internet provider. I did add an extender about 9 months ago. Any suggestions?
- Tech is here and apparently when I reset the router the Wi-Fi needed to be “released”. He said you have to login through the Wi-Fi but that was definitely above my understanding, surprise. Thank you for your help and patience with my lack of hardware and network knowledge
14 Replies
Suggestions? find out what its connected to that supplying internet to it.
That'll help us to help you as the R6230 doesn't have its own modem.
- I’m not sure what you mean. I’m not well versed on this subject. I can get the properties of the connection from Wi-Fi settings on my laptop
- The original home owner had a crazy setup tying alarm, internet and phone through a panel. I’ll attach a picture
- Ok. Our previous provider was AT&T and the internet is connected to a box on a wall in the garage which has a cable going through a wall to a box on the side and f the house
mtwilleford wrote:
Ok. Our previous provider was AT&T and the internet is connected to a box on a wall in the garage which has a cable going through a wall to a box on the side and f the houseTwo boxes there. Any labels on them, especially the one in the house, that tells you the make and model?
There's lost of boxes out there, but usually only three types of Internet connection: DSL, cable and fibre. They all have different boxes.
How fast is the Internet you pay for? That's another clue. <70 Mbps is likely to be DSL, cable could be 100 - 400 Mbps, while anything near 1000 Mbps is going to be fibre with an Optical Network Terminator (ONT).
