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Frame's avatar
Frame
Aspirant
Sep 09, 2021

R6300v2 error message

After I updated firmware to version V1.0.4.52_10.0.93  on my R6300v2 I'm getting the following message after typing in new URL:

"Hmm. We’re having trouble finding that site.

We can’t connect to the server at gearhead.netgear.com.

If that address is correct, here are three other things you can try:

Try again later.

Check your network connection.

If you are connected but behind a firewall, check that Firefox has permission to access the Web."

After refreshing browser (Firefox or Chrome) I usually able to open a site.

Any ideas why?

May be it's time to get new router?

Thank you in adwance for your help.

 

3 Replies

  • Anytime there's issues after a firmwware update, the first step I usually recommend is a factory reset and reinstall.

    Have you tried this? 

    • Frame's avatar
      Frame
      Aspirant

      If I do a factory reset will I lose all settings? Is there the way how save them?

      • plemans's avatar
        plemans
        Guru

        You can take a backup of the settings but if its an old setting causing the issue, restoring it is just going to restore the problem. 

        What you can do, try making a backup configuration. 

        Then reset and restore the backup.

        If you still have the issue, the reset and manually reinstall it without using the backup.