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Forum Discussion

thedoctor10925's avatar
thedoctor10925
Aspirant
May 20, 2018
Solved

R6300v2 "online" night does not light up and no internet

R6300v2 was working great up until yesterday. Today the internet/online light no longer lights up and I cannot connect to the internet. Modem is working fine. Can connect to WiFi but no internet acce...
Hardware
Troubleshooting
  • DexterJB's avatar
    DexterJB
    May 24, 2018

    Hi thedoctor10925,

     

    1. Have you tried changing the cable connecting the modem to the router?

    2. You can also try doing a loopback test to check if the Internet/WAN port is working. This link may help out.

     

    Regards,

     

    Dexter

    Community Team

thedoctor10925's avatar
thedoctor10925
Aspirant
May 22, 2018

Thanks for the reply michaelkenward. Yes, I tried the recommended procedure twice.

 

Still have no access to internet via the router.

DexterJB's avatar
DexterJB
NETGEAR Moderator
May 24, 2018

Hi thedoctor10925,

 

1. Have you tried changing the cable connecting the modem to the router?

2. You can also try doing a loopback test to check if the Internet/WAN port is working. This link may help out.

 

Regards,

 

Dexter

Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jun 07, 2018

    Hi thedoctor10925,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team