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Forum Discussion

Showalter's avatar
Showalter
Aspirant
Feb 07, 2016
Solved

R6400 Firmware V1.0.1.6_1.0.4 Trashed my router

Does a factory reset return it back to factory Firmware? Has anyone tried ?  Did the update yesterday, and now it keeps disconnecting (the router). Getting PO real quick, since all of our TV's are smart TV's and we use IPTV , as well as other paid subscriptions services. I'm willing to try, but if someone else has, and found it does not work, then not going to trash all my settings.

1 Reply

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi @Showalter,

     

    Doing a factory reset will not set the router's firmware back to the previous version. Instead, it will reset the settings back to default. It is recommended that you perform a factory reset after a firmware update then reconfigure your settings. If the issue persists, you can manually flash/install the previous firmware version if you prefer. You may check the links below for the steps.

     

    http://kb.netgear.com/app/answers/detail/a_id/23960
    http://kb.netgear.com/app/answers/detail/a_id/9665
     

    Regards,

     

    Dexter

    Community Team