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tangerine's avatar
tangerine
Follower
Aug 13, 2017
Solved

R6400 password recovery answers to security questions format

I'm trying to recover the password for my R6400 router and I know the answers to the security questions but they're not working. I'm wondering if I'm entering them incorrectly. Does anyone know if th...
Security
  • DexterJB's avatar
    DexterJB
    Aug 16, 2017

    Hi tangerine,

     

    The characters are not case sensitive and spaces are allowed and register as regular space.

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 16, 2017

Hi tangerine,

 

The characters are not case sensitive and spaces are allowed and register as regular space.

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Aug 21, 2017

Hi tangerine,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team