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wolfe336's avatar
wolfe336
Aspirant
Sep 09, 2021

R6400v2 cannot connect to 2.4ghz, can connect to 5ghz

Just bought a R6400v2 and I can connect to the 5ghz band just fine, but cannot connect to the 2.4ghz band at all. I've tried to connect with my iPhone 10, Macbook, Lenovo Thinkpad, and Nest Thermostat and none of them can connect. I've also found when factory resetting my router, Nighthawk tries to connect to the router and is unable to do so.

 

I'm on the latest firmware (V1.0.4.118_10.0.90 and have factory reset it after the firmware install and no luck. I've reset the router countless times, messed with the channels for 2.4ghz and nothing works. Surely there has to be something I'm missing here as this product is brand new. Can anybody help?

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 09, 2021

    Have you tried simply downgrading the firmware a version? 

    Maybe the one you're on has issues.

    • wolfe336's avatar
      wolfe336
      Aspirant
      Sep 09, 2021

      Same issue existed before I upgraded the firmware. Not sure what that version was, but fairly certain it was the firmware prior to the most current. I'll try flashing that firmware but am skeptical that is the fix.

       

      EDIT: Can confirm, I downgraded one version of the firmware, still same problem.

      • olympos1625's avatar
        olympos1625
        NETGEAR Employee Retired
        Sep 10, 2021

        Hi wolfe336,

         

        Welcome to NETGEAR Community!

         

        We would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:

         

        Name:

        Email:

        Phone:

        Preferred schedule (atleast 2 days ahead)

        Timezone:

        Device S/N:

         

        Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

         

        I am looking forward to your response.

         

        Regards,

         

        Oliver

        Community Team