NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R6400v2 drops wifi connected device
Hi guys, I have this router from 2018 and recently I started to have issues like every 1-2-3 days some of my wifi devices lose their connection with the network. After that if I try to connect them...
michaelkenward wrote:That is the latest firmware.
You say "tried". Does that mean that it failed?
No, it is all good, it is with this firmware.
If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
There is no such device, my router is directly connected to ISP switch in the basement of your building.
What happens when you try to connect?
Have you tried the "forget and rejoin the SSID" trick for these mobile devices?
Devices tries to connect and after a while it simple says `can`t connect` and thats all. I tried once to forget the network from my notebook but problem still exist and I don`t see how it could be because of that since it happens on 3-4 different devices.
Have you tried playing with the wifi channels or looked for local interference?
I don't recall seeing a flood of messages here. Can you point us to some?
I tried before, will play around a bit more but one of devices is really 1 meter away from router so interferance should not be a problem IMO, but I will try.
A couple of similar or the same problems:
- https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/Netgear-r6400v2-drops-wifi-every-few-days/td-p/2040941
- https://community.netgear.com/t5/SMART-Wi-Fi-General-and-Legacy/Brand-new-R6400v2-drops-internet-connection-every-day/m-p/2215231
- https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/Netgear-R6400v2-router-loses-internet-connection-daily/m-p/1995241
Gesh wrote:
There is no such device, my router is directly connected to ISP switch in the basement of your building.
One of those. That makes it hard, if not impossible, to diagnose what is happening. There aren't many people here familiar with those networks.
They all do their own thing and don't behave in the same way as a modems or ONT. It is really down to the people who run the system to tell you how best to connect things to it.
I really can not understand what you mean? How it is possible that device which provides me actual internet could be the problem that my WIFI devices is disconnecting my device?
It is not the problem that all connected devices can not open external sites /have internet and can ping google/ but the problem is that they are being disconnected from local wifi network.
Gesh wrote:
How it is possible that device which provides me actual internet could be the problem that my WIFI devices is disconnecting my device?
If the device that provides you the Internet is a modem/router, then this can clash with a router that someone adds to the network. They then have two routers and that can disrupt wifi connections. This issue comes up here often, almost on a daily basis.
In your case, you do not have a modem/router that you can describe, so it is anybody's guess as to what is going on. "Campus" networks like yours rarely appear here. Who knows what is going on at the other end of the connection?
So, I am in no position to diagnose what is happening at your end.
I don't understand most of this bit:
It is not the problem that all connected devices can not open external sites /have internet and can ping google/ but the problem is that they are being disconnected from local wifi network.It does not seem to have much to do with the subject of your first message "R6400v2 drops wifi connected device".
What do the LEDs on the router show when this happens?
So I could assure that 99% there is no problem with ISP device - it is switch without wifi capabilities 6 floors below me.
My local netowrk is not in the same network with it.
It is not the problem that all connected devices can not open external sites /have internet and can ping google/ but the problem is that they are being disconnected from local wifi network.It does not seem to have much to do with the subject of your first message "R6400v2 drops wifi connected device".
Problem is exactly what I added as a title and as a description in last item - r6400 disconnect some of connected WIFI devices and they are not being able to be connected once again until reboot of router.What do the LEDs on the router show when this happens?
I don`t remember but nothing unusual I believe, I will have to make a photo next time when it happens for more details