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Forum Discussion
Gesh
Aug 22, 2023Tutor
R6400v2 drops wifi connected device
Hi guys, I have this router from 2018 and recently I started to have issues like every 1-2-3 days some of my wifi devices lose their connection with the network. After that if I try to connect them...
Gesh
Aug 22, 2023Tutor
michaelkenward wrote:That is the latest firmware.
You say "tried". Does that mean that it failed?
No, it is all good, it is with this firmware.
If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
There is no such device, my router is directly connected to ISP switch in the basement of your building.
What happens when you try to connect?
Have you tried the "forget and rejoin the SSID" trick for these mobile devices?
Devices tries to connect and after a while it simple says `can`t connect` and thats all. I tried once to forget the network from my notebook but problem still exist and I don`t see how it could be because of that since it happens on 3-4 different devices.
Have you tried playing with the wifi channels or looked for local interference?
I don't recall seeing a flood of messages here. Can you point us to some?
I tried before, will play around a bit more but one of devices is really 1 meter away from router so interferance should not be a problem IMO, but I will try.
A couple of similar or the same problems:
- https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/Netgear-r6400v2-drops-wifi-every-few-days/td-p/2040941
- https://community.netgear.com/t5/SMART-Wi-Fi-General-and-Legacy/Brand-new-R6400v2-drops-internet-connection-every-day/m-p/2215231
- https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/Netgear-R6400v2-router-loses-internet-connection-daily/m-p/1995241
michaelkenward
Aug 22, 2023Guru - Experienced User
Gesh wrote:
There is no such device, my router is directly connected to ISP switch in the basement of your building.
One of those. That makes it hard, if not impossible, to diagnose what is happening. There aren't many people here familiar with those networks.
They all do their own thing and don't behave in the same way as a modems or ONT. It is really down to the people who run the system to tell you how best to connect things to it.