R6400v2 red led on Ethernet LED on - no internet -

Question

Cable modem connected to ethernet ports 1,2 or 3 led light stays red. No internet connection on phone, laptop, tv. Desktop hard-wired from ethernet port 4 works fine. Have done a reset, also disconnected power and re-connected with no change. Do I need a new router?

plemans · Answer

What cable modem do you have?&nbsp;Why are you plugging the cable modem into ports 1/2/3? It should be plugged into the wan port?&nbsp;
what firmware is on your r6400v2?

sallyandmilt · Answer

Sorry - I looked at it wrong - cable modem is plugged into WAN port.

sallyandmilt · Answer

Not being that familiar with routers, etc. I looked at the connections wrong. However, wireless still not working - wireless led is lit dimly but phone, etc. still show no internet connections.&nbsp;

plemans · Answer

Still don't know what modem its connected to?&nbsp;
Do you're wireless devices see the ssid broadcasting but just not get a connection? Or a status "connected, no internet"?
What are all the led's doing? color/blinking/etc.&nbsp;

sallyandmilt · Answer

Thanks but I just bought a new better router and it's working fine.

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R6400v2 red led on Ethernet LED on - no internet -

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