NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
charlie9203
Jun 22, 2018Guide
R6900P will not respond to ping from internet
Sometimes I need my R6900P router to respond to ping from internet. So I temporarily check "respond to ping from internet" on Advanced/WAN Setup page. It worked fine on firmware ver V1.2.0.22_1.0.7...
- Jun 23, 2018
> [...] However, I have not tried updating, factory reset, and reprogram
> all setting from scratch. In reading many issues, it seems doing that
> usually does not solve the issue. [...]
It should never be needed, but when actual behavior disagrees with
apparent settings, it's worth a try. If you save your old settings, and
the settings reset doesn't help, then it should be easy to restore the
old settings.
> [...] When I revert to V1.2 above, the port forwarding starts working
> again with no other setting changes.
"ping" response and port forwarding are entirely different, but...
Sounds like a firmware bug (of which there is seldom a shortage), but
running the reset test is the most efficient way to determine whether
it's a waste of time.
Some of the folks here seem to recommend a reset to cure everything
from bad breath to cancer, and then insult people who are less
enthusiastic. It should cost no more than some wasted time, and you can
be pretty confident that someone will suggest/demand that you try it
before proceeding.
charlie9203
Jun 23, 2018Guide
Some additional details on my above submitted issue. After trying the newer versions (any V1.3) and pinging the router not working, I revert back to the V1.2 I referenced above and it starts working again.
I have also discovered that with the V1.3 updates, port forwarding for access to my web cam has ceased working. I verified settings are what I had been using. I even deleted the entry and rentered it with no success. When I revert to V1.2 above, the port forwarding starts working again with no other setting changes.
Seems like with a lot of new security concerns, more secure updates are being supplied by Netgear that haven't been vetted with all settings/devices. However, I have not tried updating, factory reset, and reprogram all setting from scratch. In reading many issues, it seems doing that usually does not solve the issue. But each issue is unique. Do you recommend trying that - especially with a major version number change (1.2 to 1.3)?
antinode
Jun 23, 2018Guru
> [...] However, I have not tried updating, factory reset, and reprogram
> all setting from scratch. In reading many issues, it seems doing that
> usually does not solve the issue. [...]
It should never be needed, but when actual behavior disagrees with
apparent settings, it's worth a try. If you save your old settings, and
the settings reset doesn't help, then it should be easy to restore the
old settings.
> [...] When I revert to V1.2 above, the port forwarding starts working
> again with no other setting changes.
"ping" response and port forwarding are entirely different, but...
Sounds like a firmware bug (of which there is seldom a shortage), but
running the reset test is the most efficient way to determine whether
it's a waste of time.
Some of the folks here seem to recommend a reset to cure everything
from bad breath to cancer, and then insult people who are less
enthusiastic. It should cost no more than some wasted time, and you can
be pretty confident that someone will suggest/demand that you try it
before proceeding.