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Solved
R7000 Filtering Levels Not Working
Just updated our router firmware to V1.0.9.26 on February 23, 2018. Now the filtering levels do not stay set on each device. Some stick and others go back to 'default level on router'. OpenDNS set to...
Hi RenoDebbie,
Please make sure you do a factory reset after updating the firmware.
Regards,
Dexter
Community Team
Hi RenoDebbie,
Please make sure you do a factory reset after updating the firmware.
Regards,
Dexter
Community Team
Hi RenoDebbie,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
I am also having this issue...
I have updated the firmware to 1.0.9.26_10.2.31 and have done a factory reset after the update but using the Genie app I am unable to change the filter level for the devices on my network. When I log in locally on the app, I cannot make filter level changes but when I log in to the app remotely, it appears I can change the filter level but it doesn't actually save. The filtering just doesn't seem to be working at this point... I need this to work for my household.
- I am having the exact same issue. Says 'setting failed' when I try to change the filtering level. Shutting of wifi still works.
April 14th 2018 - I am also having the exact same issue - default levels selected on my phone via Genie do not save. screen flashes and default level is allways selected and enforced. I get a quick LOADING pop-up then back to filter level screen with default selected.