NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Xando's avatar
Xando
Tutor
Mar 19, 2020
Solved

Randomly getting Internet disconnected

Hi there!

I've adquired recently the R6080 Netgear router, is got its lastest firmware 1.0.0.42. Thing is that it will constatly drop connection for no reason. I use mainly my computer which is wired to it, yet randomly the orange light will pop and the connection will drop for a few seconds.

Logs go like: 

internet disconnected

internet recconected IP at date

 

It happens very randomly, can be every few minutes or every hours, it's annoying specially while gaming or hosting a service. and yes I tried connecting directly to my modem and this issue won't happen at all so it's not my ISP. Also tried downgrading firmware and still no luck.

Could be that my router is faulty? Or is there some configuration I could pull of to fix it.

 

Thanks in advance.


  • Xando wrote:

    I've checked on the documentation and on my modem's configuration and it's already got Bridge mode set and no NAT https://i.imgur.com/UGu66xb.png

    I should mention that I've formerly used at least two other routers before with this modem and haven't had this particular issue.


    I've seen several different brands of combo devices that didn't properly implement their bridge modde. 

    What I'd try for troubleshooting?

    put the zyzel back in router mode but disable its wireless. Then run the netgear in AP mode. See if the problem still happens. If it does, it wasn't related to that. But if it doesn't, its an issue with how zyzel implements their bridge mode. 

7 Replies

  • What modem are you using? 

    have you factory reset and re-installed? 

    or tried re-loading the firmware? if the firmware was corrupt, a reset doesn't overwrite it. it just removes settings. so try re-loading the firmware. 

     

    • Xando's avatar
      Xando
      Tutor

      Modem is a "Zyxel P660ru-t1 v3"

      I  think I have done factory reset? Is it by keeping pressed the reset button and configuring the router all over right? If so, I did that once.

      How do I re-load the firmware? I just attempt to upload it despite being the current version, right? Will give a try.

      • Xando's avatar
        Xando
        Tutor

        Reuploaded the firmware but the problem is still present, attached the log so you can see what I mean.