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gsmandl's avatar
gsmandl
Follower
Aug 13, 2021

RBR50 - causing my devices to believe the internet connection is unsafe

wo ke up one morning and had no streaming tv services. Checked the internet connection on my DSL modem and all good. The Orbi wifi seemed to be the problem. Connected the pc by cable directly to Archer modem and internet connection worked. Devices connected to the Orbi wifi network don't work. PC browsers get the attached message. If I connect devices to the wifi network from the Archer modem/router all work. Something is wrong with the Orbi wifi. Reset the Orbi and for a few days it worked for most devices but not two iphones. Connected them to the Archer modem wifi and all good. Tonight the pc on wifi is showing this warning message and cannot use the internet. 

2 Replies

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired

    Hi gsmandl,

     

    Good day!

     

    Welcome to NETGEAR Community!

     

    We are sorry to hear about your experience with the router. When did the issue start? Was this working before? Did you make any changes to your Orbi's settings? Does it happen to all devices connected to the Orbi system( wired and wireless)? You may try reflashing the firmware of the Orbi system.

     

    https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team

  • > [...] Tonight the pc on wifi is showing this warning message and
    > cannot use the internet.

     

       What happens if you specify "https://" in front of the "google.com"
    in that URL?

     

    > [...] my DSL modem [...]

     

       Not a very detailed description of that device.

     

    > [...] the Archer modem/router [...]

     

       Is that the same device as your (unspecified) "my DSL modem"?

     

       If you're connecting your RBR50 to an existing (modem+)router, then
    you might want to configure the RBR50 as a wireless access point.

     

       Visit http://netgear.com/support , put in your model number, and look
    for Documentation.  Get the User Manual (at least).  Read.  Look for
    "Use the router as a WiFi access point".