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darrenlhr's avatar
darrenlhr
Follower
Oct 01, 2017
Solved

ReadySHARE USB Printer for macos High Sierra - Installation Is Incomplete

Hi,

 

I am having trouble installing the ReadyShare USB Printer (ReadySHARE USB Printer MAC_V2.36) on macOS High Sierra. Whenever the installation completes and the machines reboots, Netgear USB Control Center is giving the following error message

 

" Installation is incomplete! Please reinstall again. "

 

 

 

 

 

 

 

 

 

How do i fix this? Or is the software incompatible with High Sierra? Kindly advice.

 

Thanks,

Darren

Readyshare
Troubleshooting

15 Replies

  • RRM855's avatar
    RRM855
    Apprentice
    Oct 01, 2017

    I have the same problem after upgrading for Sierra to High Sierra (not to say it was not erratic before). I suspect it is the incompatability for the new OSX version. Netgear is slow to make updates for Mac users if at all. I will continue to monitor to see what they do about it.

  • Theslop's avatar
    Theslop
    Initiate
    Oct 22, 2017

    Just installed the R7800 Smart WiFi router and when trying to download the 'USB Control Centre utility' the website comes up with file not found.

     

    Any ideas?

  • Kneelb4z0d's avatar
    Kneelb4z0d
    Aspirant
    Nov 13, 2017

    same problem here,

     

    removed old app reinstalled new app, says installation incomplete. looks like im gonna have to move the laser printer next to my mac so i can print to it. tbh the app hardly ever worked anyway before i upgraded to high constant restarts to get it to print, i need to find a better solution to the problem.. i might just go with another brand as the QOS is messed up on this router aswell

    • Hawkeye1027's avatar
      Hawkeye1027
      Aspirant
      Dec 21, 2017

      I was having the same problem, having to restart (router, PC, printer - sometimes all 3 at once) just to get the connected printer to print.  It showed it was in Ready status, but kept getting printer error messages on my PC.  The problem turned out to be my printer USB cable, which is about 15 feet long.  Even though it was less than a year old, once I replaced it with an Anker cable of the same length and the problem went away.  :smileyvery-happy:

       

      That was a month ago.  I now have a new issue - the USB Control Center doesn't want to connect with my printer.  I can switch from "Available" status to "Mannually Connected by (PC name)". After 10 minutes it disconnects. :smileyfrustrated:  IDK if this was caused by the router firmware update, or the Win-10 update a few days ago, since they were both just a couple of days apart.  I'm leaning toward the Win-10 being the culpret, since I was able to print after updating the router.  

      • RRM855's avatar
        RRM855
        Apprentice
        Jan 03, 2018

        I am still waiting for the ReadySHARE USB Printer utility version 2.4 for Mac High Sierra to be released.