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Forum Discussion

stabanelli's avatar
stabanelli
Aspirant
Jul 16, 2017
Solved

refurbished r7800, cannot register serial number to get remote readyshare access

Hi, I bought on Amazon a refurbished r7800 but I've realized that the serial number is already associated to the previous owner, therefore I'm stuck and cannot register the product to get either support or cloud access via readyshare, I wrote to customer service but got no answer, is there someone able to solve this issue? otherwise I' ll send back the device
Troubleshooting
  • ElaineM's avatar
    ElaineM
    Jul 18, 2017

    For ReadyCLOUD (previously ReadySHARE Cloud), you can just simply reset the device and create your own login.

     

     

     

     

5 Replies

  • stabanelli's avatar
    stabanelli
    Aspirant
    Jul 18, 2017
    well, the link reports I'm entitled for 30 days email support, what I asked (via email) to customer service was to register my device to get readyshare remote access, nothing else
    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Jul 18, 2017

      For ReadyCLOUD (previously ReadySHARE Cloud), you can just simply reset the device and create your own login.

       

       

       

       

      • stabanelli's avatar
        stabanelli
        Aspirant
        Jul 20, 2017

        Hi Elaine,

         thanks a lot, I've now registred to ReadyCloud!

        Stefano