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register a previously purchased router ac1750
I purchased a router for my parents. I helped them set it up and registered it for them. They ended up not using it and gave it back to me. I'd like to use it now and need to register it for myself. Tried to and of course it said it was already registered and to email netgear. I can't find an email address. Any help would be much appreciated .
"Did they (or anyone) play with its settings? If so, then a settings
reset would probably be a good way to start."That's what I ended up doing and it works. Thanks for all the suggestions.
4 Replies
You don't need it registered to use it. It really is only benefical for support and warranty. You can log into it and use it without being registered.
https://kb.netgear.com/1160/NETGEAR-Product-Registration-FAQ
you didn't put what model but if you go to netgear.com/support/ you can type in the model number and it'll give you install instructions, firmware, and manuals you can utilize for setup.
I get an error message "wifi doesn't have a valid IP address" and none of my wifi devices (phone, tablets, laptop, etc.) are able to connect via the router. I did the ipconfig commands on my computer and I get an IP address. Thought that I needed to have it registered to clear up this issue. But you are saying that's not necessarily true.
> register a previously purchased router ac1750
"AC1750" is a speed, not a model number. Look at the product label.
> Model: R6400|AC1750 Smart WiFi Router
Is that accurate? Not an R6400v2? Look at the product label.
> [...] They ended up not using it and gave it back to me. [...]
Did they (or anyone) play with its settings? If so, then a settings
reset would probably be a good way to start.Visit http://netgear.com/support , put in your (actual) model number,
and look for Documentation. Get the User Manual. Look for the LED
descriptions and "Troubleshoot". Look for "reset". Further reading
might be helpful, too.> [...] I did the ipconfig commands on my computer [...]
That could mean almost anything. As usual, showing actual actions
(commands) with their actual results (error messages, LED indicators,
...) can be more helpful than vague descriptions or interpretations.> [...] and I get an IP address. [...]
Which one?
> [...] Thought that I needed to have it registered to clear up this
> issue. But you are saying that's not necessarily true.Read the User Manual. Does it mention registration?
> [...] none of my wifi devices (phone, tablets, laptop, etc.) are able
> to connect via the router. [...]What about wired devices? "not able" is not a useful problem
description. It does not say what you did. It does not say what
happened when you did it. See "As usual, [...]", above.
