NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jozef1951's avatar
jozef1951
Aspirant
Jan 25, 2021

Registering

I purchased an Orbi from ebay which the sellar bought and registered on the 20 th December 2020. He sold it as his internet speed is very slow. I tried to register it but the system said it has already been registerd. I contacted the sellar and asked for the purchase details to pass on to customer services. He said he was given the Orbi as a gift and does not have the purchase details. He has also deleted the Orbi app from his phone so is unable to give me the pass word on the Orbi Log in screen in the app. Can anyone advise how to change the registered owner?

 

Thanks Jozef1951

6 Replies

    • jozef1951's avatar
      jozef1951
      Aspirant
      Jan 25, 2021

      Thanks for your reply.

       

      Can you advise how to do it through the browser? I have downloaded the Orbi app.

      On the app I got as far as the Log in screen where the user name is Admim and a password is required. I tried the default passwor (password) but it said the password was not recognised. I tried the Forgot password button but that just went to a 404 error code.

       

      Thanks Joe

      • plemans's avatar
        plemans
        Guru
        Jan 25, 2021

        If its a new device, factory reset it. the prior user might not of. 

        Push and hold reset for 7-15 seconds while its fully powered on. 

        that should get you back to the defaults. 

        You can set it up using the browser by going to the routerlogin . net site  or using the routers IP address. 

        On new setups it usually says to use the app but there's a link at the bottom of the page for saying proceed or I don't have a mobile device. Can't remember off the top of my head what it says exactly.