NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

marymaryk's avatar
marymaryk
Follower
Dec 30, 2021

Reset password for 2.4ghz, cannot connect. Wifi 5 is fine (AC1750 Smart Wifi Router)

Hello, I am having issues connecting to my default wifi (2.4 GHz). I have renamed the network names of both my Netgear Wifi 5 GHz and Netgear Wifi 2.4 GHz, however I can only connect to the 5 GHz with my password. The password does not work with my 2.4 GHz, I have tried using the 5 GHz password and the preset Network Key Password my router came with, and neither work. I am wondering if anyone knows how to reset their wifi password (for just the 2.4 GHz, or if that's not possible, to both the 5 and 2.4). 

 

I have the NETGEAR AC1750 Smart Wifi Router (R6350). 

 

Thank you for any response! 

1 Reply

  • wcalifas's avatar
    wcalifas
    Prodigy
    Dec 30, 2021

    Does that happen with only one device or all devices? you might want to try and go to the settings of your device and click where it says "forget" this network but again don't know what device you're using.