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bntempleton's avatar
bntempleton
Aspirant
Dec 12, 2017
Solved

Router disconnecting + phantom wifi

I've browsed other messages, but none are quite what I'm seeing.  Starting about 2 weeks ago, our router started dropping the connection sporadically.  I've rebooted the whole home network several times (modem & router), with only temporary success.

 

The usual pattern:

Logging into the router (www.routerlogin.net) gives an error message saying that my device isn't connected to the router's wifi network.  Ocassionally, that login link will take me to a Linksys site, even though we have no Linksys equipment.  When I check the wifi settings, all devices say that they are, in fact, connected to my router.  Clearing the browser history doesn't help.  I've tried both Chrome and Safari.

 

The only solution--and it's temporary--has been rebooting the whole home network with no other devices connected to the router via ethernet cables.  We have a BluRay player, a TiVo, and a Wii that are usually connected via ethernet cables.  Once I've rebooted that way, I can successfully log into the router.  After that, I can plug the other devices back into the router.

 

By the end of the day, I'm back to not being able to log in.  At one point, I even unplugged the ethernet cable connecting the modem to the router ... and I still had wifi access, which suggests that my router is not actually providing wifi at least some of the time.  (But, yes, I did confirm that all my devices were connected to my router--supposedly.) I'm stumped.

  • Updating to say that the problem seems to have resolved ... we've had more than 24 hours without a disconnection.  The difference is that I didn't plug the Wii into the router this time around.  (Not terrible, since we rarely use it.)

     

    I still don't have answer to the problem, but at least the problems have cleared up.

3 Replies

  • > Model: R6400v2|AC1750 Smart WiFi Router-802.11ac Dual Band Gigabit

       Firmware version?  Some folks have reported wireless problems after a
    firmware update.  Installing some older-version firmware might be an
    interesting experiment to run.

    > Starting about 2 weeks ago, [...]

       Any chance that the firmware was updated about two weeks ago?

    > Logging into the router (www.routerlogin.net) gives an error message
    > saying that my device isn't connected to the router's wifi network.

       Welcome to what may be the worst error message in the world.  For an
    explanation, try:

          https://community.netgear.com/t5/x/x/m-p/1365830

       Briefly, the idea is that "[www.]routerlogin.net" should point to
    your own router, but that's true only if you use your own router for DNS
    name resolution.  Irregardful, you should be able to get to the thing
    using its IP address, if you can determine (or guess) that.  Perhaps:
    "192.168.1.1".  You can often get it from your computer's IP
    configuration as the default gateway or router address (or some similar
    description).

    > Ocassionally, that login link will take me to a Linksys site, even
    > though we have no Linksys equipment.

       That suggests that (at least occasionally) you're not really
    connected to your own router.  Connecting to some other router would
    evade your Netgear router's special handling of the
    "[www.]routerlogin.net" name, and that could easily lead you to that
    useless/misleading error page.  For now, I'd suggest not using that
    "[www.]routerlogin.net" name, and sticking with the the router's LAN
    address ("192.168.1.1", I'd guess).

    > By the end of the day, I'm back to not being able to log in.

       Does that mean you're back to getting the same "You are not connected
    [...]" error page?

    > At one point, I even unplugged the ethernet cable connecting the modem
    > to the router ... and I still had wifi access, which suggests that my
    > router is not actually providing wifi at least some of the time.

       Define "still had wifi access".  If you still had access to the
    outside world, then you had to be connected to some other router.  Even
    if the router's disconnected from the outside world, you should still
    have access to the router's own web site ("[www.]routerlogin.net" or
    "192.168.1.1").

       As described, your symptoms are confusing (to me, at least).  My
    guess is that some problem with the router is causing it to lose contact
    with your wireless devices after it's been up for some time.  A quick
    skim over these forums should find many similar complaints.  At that
    point, your devices might be getting connected to some neighbor's
    (Linksys?) guest/insecure wireless network, and more confusion ensues.

       As a (should-be-harmless) diagnostic aid, you might try changing your
    router's LAN IP address to something other than "192.168.1.1".  Perhaps:
    ADVANCED > Setup > LAN Setup : LAN TCP/IP Setup : IP Address.  I'd
    suggest something odd-ball, like, say, "192.168.23.1".  You'd probably
    need to restart everything after such a change.  The benefit would be
    that when some gizmo gets confused and/or dis/re-connected, you could
    look at its IP address and see if that ".23." (or whatever) is in there.
    You may still find yourself connected to some stray Linksys (or other)
    router, but, if that happens, then I'd bet that you won't see a ".23."
    in your IP address, so you'll _know_ that you're not connected to your
    own router.

       Of course, if you make that change, then you'd need to use that new
    address to reach your router's administration web site, instead of
    "192.168.1.1".  The router should redirect "[www.]routerlogin.net" to
    the new address, but, if you were having trouble with that before, then
    you'd still be wise to stick with using the (new) address instead of
    that name.

       None of this (except, perhaps, a firmware-version change) will fix
    the actual problem, but you might get a slightly less scrambled set of
    symptoms.

    • bntempleton's avatar
      bntempleton
      Aspirant

      antinode wrote:

      > Firmware version?  

       

      V1.0.2.44_1.0.35 (The newest one with the security fix.)

      > Any chance that the firmware was updated about two weeks ago?

       

      Unfortunately, no.  The problems predate the firmware update by about a week and a half.  I didn't realize the extent of the problems with the router until I tried to update it!

      >you should be able to get to the [router] using its IP address

       

      You might think this!  But, no.  When I get the error message saying I'm not connected to the router's wifi network, I also cannot login using the IP address.  Not by wifi, not hardwired with an ethernet cable, not at all.  It just spins and says it's looking for for that address, but it never resolves.

       

      Regarding the eventual disconnect that always seems to happen:
      > Does that mean you're back to getting the same

      > "You are not connected [...]" error page?

       

      Correct, and with all the same problems.  I can connect to the outside world, but I cannot connect to the router.

      > As described, your symptoms are confusing (to me, at least).  

       

      I'm glad it's not just me.  Further complicating things, I ran some more experiments in the past few hours, and it seems like (maybe?) the problem only crops up after I've plugged the other hardwired internet connections into the router.  I'm now testing them one at a time to see if I can reliably recreate the disconnection.

      > As a (should-be-harmless) diagnostic aid,

      > you might try changing your router's LAN IP address

      > to something other than "192.168.1.1". 

       

      I can try that!  It's useful information, if nothing else.  

       

      Thanks for the help.

  • Updating to say that the problem seems to have resolved ... we've had more than 24 hours without a disconnection.  The difference is that I didn't plug the Wii into the router this time around.  (Not terrible, since we rarely use it.)

     

    I still don't have answer to the problem, but at least the problems have cleared up.