NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Router doesnt recognize external USB hard drive
Ive had this router for over a year and everything was fine until I recently had to reinstall windows 10. The router and my internet connection works fine as does my wireless printer, (though Ive ha...
Hi PSE,
Thank you for providing the details.
If you have the anniversary update (1607) installed for your Windows 10, some users reported that the steps below worked for them:
1. Go to Control Panel > User Accounts > Manage Windows Credentials
2. Add a Windows Credential
3. Enter the directions to the router and the router's user name and password. See example below:
\\readyshare
admin
password
4. Click on OK
5. Check to see if you are able to access the drive via Windows Explorer
Regards,
Dexter
Community Team
Hi PSE,
1. What is the firmware version of the router?
2. Are you able to access the ReadySHARE drive via other methods (http and/or ftp)?
3. Have you tried using another computer?
4. Have you tried using another storage device (flash drive)?
Regards,
Dexter
Community Team
Hi Dexter,
1. Firmware: V1.0.4.2_10.1.10 (I tried an update and it said its current)
2. I don't know how to access the drive via HTTP, Ditto for FTP. (Is it the same IP address as the router?)
3. Don't have another computer
4. I just tried a USB stick and it doesnt connect with that either.
BTW, I also checked wheter this Seagate grive is on your compatible list and it is. I turned on Network discovery and file and printer sharing in windows settings. As I mentioned this all worked fine before the windows reinstall, though I do recall haveing to contact tech support to get it working.
Readyshare does show up in my widows network in windows explorer. When I ckick on it I get this error message "\\READYSHARE is not accessible. You might not have permission to use this network resource. Contact the administrator... A specified logon session does not exist. It may already have been terminated."
Thank you for your help.
Paul
Hi PSE,
Thank you for providing the details.
If you have the anniversary update (1607) installed for your Windows 10, some users reported that the steps below worked for them:
1. Go to Control Panel > User Accounts > Manage Windows Credentials
2. Add a Windows Credential
3. Enter the directions to the router and the router's user name and password. See example below:
\\readyshare
admin
password
4. Click on OK
5. Check to see if you are able to access the drive via Windows Explorer
Regards,
Dexter
Community Team
Thank you dexter. That worked and I can now access the drive through windows explorer. However, Genie and readyshare vault cannot access it.
Paul
Hi PSE,
Thank you for the confirmation.
Please try following the same steps I have provided to add a Windows credential but this time add the router's IP address (default - 192.168.1.1) instead of the \\readyshare. Then, try uninstalling and re-installing both the NETGEAR Genie app/program and ReadySHARE Vault.
Regards,
Dexter
Community Team