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Solved
Router doesnt recognize external USB hard drive
Ive had this router for over a year and everything was fine until I recently had to reinstall windows 10. The router and my internet connection works fine as does my wireless printer, (though Ive ha...
Hi PSE,
Thank you for providing the details.
If you have the anniversary update (1607) installed for your Windows 10, some users reported that the steps below worked for them:
1. Go to Control Panel > User Accounts > Manage Windows Credentials
2. Add a Windows Credential
3. Enter the directions to the router and the router's user name and password. See example below:
\\readyshare
admin
password
4. Click on OK
5. Check to see if you are able to access the drive via Windows Explorer
Regards,
Dexter
Community Team
Thank you dexter. That worked and I can now access the drive through windows explorer. However, Genie and readyshare vault cannot access it.
Paul
Hi PSE,
Thank you for the confirmation.
Please try following the same steps I have provided to add a Windows credential but this time add the router's IP address (default - 192.168.1.1) instead of the \\readyshare. Then, try uninstalling and re-installing both the NETGEAR Genie app/program and ReadySHARE Vault.
Regards,
Dexter
Community Team