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Forum Discussion
liz1970
Jan 04, 2018Follower
Router Password Recovery?
I have been trying to log in to my router unsuccessfully. The "admin" and "password" do not work, so when I try to go through the steps for password recovery, I get prompted to answer my two security questions. Here is where I have a huge problem. The questions are: 1)What is your oldest sister's name? and 2) What is your younger sister's name?
I don't have sisters and therefore would never have set these security questions. I am wondering if my account has been compromised somehow or crossed with another? In any event, I am stuck at getting logged in to the router and wondered if anyone had any suggestions? Thanks!
Hi liz1970,
You can try resetting your router back to factory defaults. The link below may help out.
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team
2 Replies
- DexterJBNETGEAR Moderator
Hi liz1970,
You can try resetting your router back to factory defaults. The link below may help out.
http://kb.netgear.com/app/answers/detail/a_id/9665
Regards,
Dexter
Community Team