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Router R6400 loses wired (ethernet) conection Firmware V1.0.2.34_1.0.22
Hello I bought this router a few days ago after I had a similair prolbem with another router I tried (Tp-link archer c2 v1). I returned the Archer due to being unstable and having a lot of the bin...
To anyone with similair problems.
Here is what fixed this problem for me.
1: I contacted my ISP they, looked into the router and did something on their end to ensure stability to their servers.
2: I updated my Lan port drivers. First I updated the drivers of my lan version that didn't seem to do anything but then I went to device manager, under network adapters, I right clicked my adapter and opened the properties. Under the properties window, I clicked on Driver. And then clicked Update driver. That massively decreased the problems occurance but didn't fix it.
3: Since it didn't fix the problem, I got mad. (that step is really important, trust me :D ) Then I took a pen, and clicked the reset button on the back of the modem (hold for 7-10 seconds to work). Didn't think it will fix anything but it has been like 3 days now and I haven't had the problem since (had it every few hours).
I looked far and wide for a solution to my problem and I didn't find anything anywhere. I really hope this can help someone. Network problems are frustrating and certanly tricky to fix. Really happy I managed to solve my issue.
Hi Morrack,
1. What is the firmware version of the router?
2. Yes, changing the MTU value might help. You can follow the steps using the links below.
http://kb.netgear.com/app/answers/detail/a_id/19863
http://kb.netgear.com/app/answers/detail/a_id/25675
3. Have you tried resetting the router?
4. Does the connection drop during regular browsing?
Regards,
Dexter
Community Team
Hello dexter.
The firmware version is as stated in the Title of the thread (V1.0.2.34_1.0.22)
Reseting the router is just a temporary fix, and has been done many times.
It rarely drops during browsing, since I am constantly streaming videos down and up at twitch and browing al the time. But the conection Is droping usually when I start gameing. Like 10 minutes into the game it starts going off and on again and again for about 20 secounds. Then the conection stables up.
I just changed the MTU to 1472 which seems to be the maximum. I guess I didn't see that setting while I was going trough the genie.
I will definetly let you know if that Fixes anything.
But if you by any chance have any idea why the problem triggers 10 minutes in an online game and how to fix it. I would be really thankful!
Aaand just as I was about to send this message the problem occured again... on normal browsing...
Thanks in advance. V.L.
Hello again DexterJB
I just noticed that every time I lower the MTU size to what was the previous that managed to send the date without fragmentation. For example I lowered it to 1472. After I saved the changes and tried pinging again with 1472 it said that it needs to be fragmented again, while on the first tests that was the value that got accepted. So now I lowered it to 1442 and it is the same problem...
Is this a normal behaviour for MTU size change?Hello again DexterJB
I contacted my ISP techincal support and they managed to help a bit. I asked them to make my IP static, and to see if they can do anything on their side. I think they reset some of their devices that the router is linked to and cleared their caches, etc. And that minimised the problem I have with the connection droping. Now instead of constantly going on and off for 30 seconds it just goes off for 1 or 2 seconds and reconnects. It is a big improvement. But now there must be a way, to fix the issue completely.
So I would really suggest anyone with a similair issue to contact their ISP support and see if they can do something.