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Forum Discussion

bobgrand's avatar
bobgrand
Aspirant
Oct 22, 2016
Solved

Router Status Link Fails

Hello all, I am able to log in to my routers interface but when I click on Administration then Router Status I receive the following error.  You are not connected to your Router’s WiFi network
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JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Oct 25, 2016

Hi bobgrand,

 

1. Are you accessing the router vie the Desktop Genie or the Web Genie?

2. Are you connected to the router wired or wireless?

3. What is the model number of the router?

 

JamesGL

Community Team

  • bobgrand's avatar
    bobgrand
    Aspirant
    Oct 25, 2016

    Hi James,

    1. I am accessing via Web Genie

    2. Hardwired

    3. WNDR3400v2

     

    I didn't know there was a Desktop Genie. Where do I get the app as it may fix my problem.

     

    Thank you

    Bob