NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Router working, can't access admin page
Router is working, and has been working. (Nighthawk, R6400v2, 802.11ac)
Tried to access admin control panel via web browser, failed
Tried alternate browser, failed
Rebooted Router, problem persists (rebooted multiple times)
pinged 192.168.1.1 from CMD and it passed
Both SSIDs are working
wired is working
Everything working as expected but cannot access that administration controls via web browser.
Last time I accessed was within the past month or two and upgraded via the interface to latest firmware via the interface(can't verify which version for obvious reasons).
Please advise, this is annoying.
So, here is the solution:
Use paper clip to hold down the reset button for 10 seconds.
Router Restarts
Use wired device to connect to router at 192.168.1.1
Wait
Go through the new setup process as all of your settings gone.
Rebuild your router like you took it out of the box.
Hope it keeps working (not a lot of faith this problem won't happen again)
I already had the menu go into infinite wait screen and trying to reconnect the IP wasn't accessible. Power cycled and was able to get back in.
All I changed was a device name on the wired network (changed Playstation to Playstation 5 in the description, not device name, it did take effect though)
So.... there we go.
Thanks for all the help Netgear (sarcasm)
12 Replies
Replies have been turned off for this discussion
have you tried a couple different browsers? and or a different pc?
What error did you get?Did you try using its ip address?
Yes. Different browsers. Cleared Cashe/cookies, etc etc.
also tried the phone app.
I always try with the IP address and have never ran into this problem that a reboot didn't fix.
So, this one has me stumped.
Normally I'm the guy trouble shooting and repairing everyone else's gear.
mattmore1111111 wrote:
.....(can't verify which version for obvious reasons).
Try this:
genie | Product | Support | NETGEAR
Download the genie app for your OS.
If, maybe a big if, it can find the router the firmware version will be visible in the Router Settings tab.
The desktop genie, not to be confused with the genie app for mobile devices, is a hidden tool that is a good way onto various router operations. For example, it has a Network Map that beats the browser interface.
Started off with high hopes. The main windows showed all the stats and such, but I got down to actually access the router and...
Yes, I made sure it was my password and not default.
So I can see everything, all the information, but I can't access the router. I also just for fun tried default password incase that was reset. No such luck.
So, we're back to "no idea what to do or how to fix this beyond a complete wipe and re-image. This is frustrating because I don't think I have my config setup backed up and I've got the network segmented into a /26.
Open to any other ideas before I go that route. Haven't done a TFPT in years,but it's like riding a bike. 😉I see no sign of the "reset" word. Tried that?
mattmore1111111 wrote:
Open to any other ideas before I go that route. Haven't done a TFPT in years,but it's like riding a bike. 😉
The good news about TFTP is that it is easier with a device that does not have terminally broken firmware.
