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trixkid89's avatar
trixkid89
Follower
Mar 20, 2017
Solved

Routerlogin.net suspended my account.

I was trying to get my security system to work on my phone and for some stupid reason tried to figure out why the Wifi was not making the connection.  I then had a popup wanting my username and password but was not on a secured site.  So I didn't enter it.  Then routerlogin.net suspended my account and said to contact your hosting provider for more information.  Who is my hosting provider and how the heck do I fix this.  Is it possible I got hacked???  I used routerlogin.net but Netgear Genie redirects me to the same place.  SO FRUSTRATED!!!

help!
Troubleshooting
  • DexterJB's avatar
    DexterJB
    Mar 22, 2017

    Hi trixkid89,

     

    1. What is the model number and firmware version of your device?

    2. Accessing routerlogin.net will prompt you to enter the router's username and password to access the router UI/settings and does not have any ability to suspend any accounts.

     

    Regards,

     

    Dexter

    Community Team

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Mar 22, 2017

    Hi trixkid89,

     

    1. What is the model number and firmware version of your device?

    2. Accessing routerlogin.net will prompt you to enter the router's username and password to access the router UI/settings and does not have any ability to suspend any accounts.

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Mar 27, 2017

    Hi trixkid89,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team