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same router, new isp and new modem now router not recognized
Hello and thank you in advance for your assistance! I recently moved and changed isp (to Time Warner Cable) and had to buy a modem (Arris SB6141). I have an internet connection with the modem by it...
THANK YOU ALL! It appears I hadn't reset the router when I thought I had and the cable was bad (I should have checked this first). I'm all set. My sincere appreciation for your generous help! Jane
Disconnect your router from everything except power. If you aren't sure whether you have successfully performed a factory reset, then do it again. This video shows the general procedure and works with most Netgear routers (link).
Once you have performed the reset, connect a single computer the router. It's preferable to connect to one of the router's LAN ports, but you can connect to the router's default Wi-Fi network. The default Wi-Fi SSID and password will be printed on a label attached to the router. Do not connect the router to the new modem, yet. Make sure your computer is set to obtain an IP address dynamically.
Log into the router via 192.168.1.1 or http://routerlogin.net. Proceed to set up the router as usual (e.g. Wi-Fi, admin password, etc.). If your modem's address is 192.168.1.X, then you will either need to change the modem or router to use a different subnet. For example, you can change your router to use 192.168.2.1/255.255.255.0. This is done in LAN Setup on the router. Then, make adjustments to the router's Internet settings according to your ISP's instructions (e.g. if your ISP requires a login, then enter them). Finally, connect the router to the modem.
Thank you. I tried what you suggested and reset the router, connected the router directly to the computer and tried to log into the router per your directions, but get a message telling me to connect the modem and I can't bypass it.