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Forum Discussion
Solved
Serial number is already registered in our system.
I just purchased a new factory sealed, in-the-box R6300v2 router and when I attempt to register it, the message states "This Serial number has already been registered in our system by a support repre...
so, looking at my products on my netgear account, I see the router listed with the s/n I have been trying to enter. Not sure who/why/when/how the product was registered but it sure didn't seem like it was registered while I did the initial installation, but perhaps it was. nonetheless, it is assigned to me and all support options are avaiable. this discussion can be closed.
Someone entered wrong serial number?
Not too helpful. The s/n I entered is what came up automatically after connecting and I verified it. I would like to connect with someone at Netgear to get an answer as to why a factory-sealed product is having this issue.
Hi mp-river,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
yes, I tried again just now and received the same message "This Serial number has already been registered in our system by a support representative."
