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Solved
Serial number is already registered in our system.
I just purchased a new factory sealed, in-the-box R6300v2 router and when I attempt to register it, the message states "This Serial number has already been registered in our system by a support repre...
so, looking at my products on my netgear account, I see the router listed with the s/n I have been trying to enter. Not sure who/why/when/how the product was registered but it sure didn't seem like it was registered while I did the initial installation, but perhaps it was. nonetheless, it is assigned to me and all support options are avaiable. this discussion can be closed.
Just bought a used N300 router on Amazon that's been registered by someone else..