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CR50's avatar
CR50
Follower
Jan 28, 2021

Setup remote access via netgear genie app

I'm not able to manage my router remotely.   When I go to remote access and select the button I rec'd the following message:    'DOES NOT SUPPORT REMOTE ACCESS"  the reason I purchased this router was to complete this process since the router is in another country.   How to do I get remote access to work?  

1 Reply

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Mar 12, 2021

    Hi CR50,

     

    Good day!

     

    Welcome to NETGEAR Community!

     

    First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system.  May we know what is the model of your wireless router? How are you enabling the remote access? Via which application?

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

    Oliver

    Community Team