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ZX29's avatar
ZX29
Aspirant
Sep 14, 2016
Solved

Some wifi devices cannot connect

Some of our phones, tablets, kindles can connect to our wifi, but ever since the latest firmware upgrade to V1.0.052_1.0.81  most new wifi devices cannot connect. The phones can see the wifi, but it never able to connect. I tried changing the phone IP to static, reseting my phone to factory default but still it does not work. I tried disabling access control, using a guest network, nothing. When i go to access control the router does not even see the mac address of my phone, but with other devices it will show the mac address and give me the option to allow that device. So far an iphone 6 and a Samsung galaxy s5 have been unable to connect (among a number of others). Any ideas? Is my best bet to restore the router to factory default?

  • Heh, soft reset the router right after I hit submit, problem solved. Strange. Thank you for the reply, it is much appreciated. I wonder why, i just reconfigured the router the same way, i wonder what about the firmware update caused this issue.

3 Replies

  • Heh, soft reset the router right after I hit submit, problem solved. Strange. Thank you for the reply, it is much appreciated. I wonder why, i just reconfigured the router the same way, i wonder what about the firmware update caused this issue.

    • Retired_Member's avatar
      Retired_Member

      Netgear continues to "kitty cat" foot around this, They won't come out and say it, Yet the first words out of their reps with a mouthful of cabbage is reset the router.

      You're Welcome,

      Glad it's working